Terms and condition

Terms And Conditions

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Last updated: 31 August 2026

This Privacy Policy explains how Shreshta Milk (“we”, “us”, “our”), operating the brand Shrestha Daily Mart through the website www.shreshtamilk.com and our Customer, Vendor, and Delivery Partner mobile applications, collects, uses, stores, shares, and protects your personal information.

By creating an account, placing an order, subscribing to a milk/grocery package, or using our website or apps, you agree to this Privacy Policy. If you do not agree, please do not use our services.

1. Who we are

We operate an online marketplace and home-delivery service for milk and daily grocery products. Customers can place one-time orders or subscribe to recurring delivery packages. Vendors list products, and delivery partners deliver orders to the customer’s address.

Contact for privacy requests:
Email: support@shreshtamilk.com
Phone: +91 96408 40216
Registered address: Kalwakurthy, Nagarkurnool District, Telangana, PIN 509324, India

2. Information we collect

We collect information that you give us, information generated when you use the service, and information from third parties (for example payment gateways and maps).

2.1 Account and profile
- Name, mobile number, email address
- Password or OTP-based login details
- Profile photo (if you upload one)
- Date of birth and gender (if provided)
- For vendors: store name, owner details, business documents, bank/UPI payout details
- For delivery partners: identity details, vehicle information, and payout details

2.2 Delivery and location
- Delivery addresses, house/flat details, landmark, and contact person
- GPS location (with your permission) to detect your zone, set a delivery pin, and show nearby stores
- For delivery partners: live location while an order is assigned, so customers and dispatch can track the delivery

2.3 Orders, subscriptions, and payments
- Order history, cart items, quantities, and special instructions
- Milk/grocery subscription packages, delivery time slot, pause/resume history, and related orders
- Wallet balance, wallet top-ups, loyalty points, coupons, and cashback
- Payment status and transaction references from payment gateways. We do not store your full card number, CVV, or UPI PIN. Those are handled by the payment provider (for example Razorpay or other enabled gateways)

2.4 Communications
- In-app chat between customers, vendors, delivery partners, and support
- Call or SMS records related to order OTP, login OTP, and delivery
- Emails, push notifications, and support tickets

2.5 Device and usage
- Device type, OS, app version, language, and unique device identifiers
- IP address, approximate network location, and log data
- Firebase Cloud Messaging (FCM) token for push notifications
- Crash reports and basic analytics to keep the apps stable

3. How we use your information

- Create and manage your account
- Take, process, and deliver orders, including daily subscription orders
- Show stores, products, and offers available in your delivery zone
- Process payments, refunds, wallet credits, and vendor/delivery payouts
- Pause, resume, or expire subscriptions as requested
- Send order updates, OTP, invoices, and service notifications
- Provide customer support and resolve disputes
- Prevent fraud, abuse, and unauthorised access
- Improve products, delivery slots, and app performance
- Comply with tax, accounting, and legal obligations
- Send promotional offers only where permitted, and you can opt out of marketing messages

4. Location data

The Customer app may request location permission to identify your service zone, suggest an address, and calculate delivery. You can still type an address manually. Refusing location may limit zone-based stores and delivery.

The Delivery Partner app uses location while an order is active so that the customer can see delivery progress. Location is not used for marketing.

5. Subscriptions

If you subscribe to a package, we store the package, delivery address, preferred time, payment status, pause/resume dates, and generated daily orders. This is required to deliver on the correct days and to stop delivery when you pause or cancel.

6. Who we share information with

We do not sell your personal data. We share it only as needed to run the service:

- Vendors / stores: name, phone, address, and order items so they can prepare and fulfil your order
- Delivery partners: name, phone, delivery address, and order details needed for delivery
- Payment gateways: amount, order reference, and the minimum details required to complete payment
- Maps and SMS / push providers: Google Maps for address and routing; Firebase for notifications; SMS providers for OTP
- Cloud / hosting: servers that host the website, admin panel, and databases
- Legal authorities: when required by law, court order, or to protect users, partners, or our rights

7. Cookies and similar technologies

Our website and admin/vendor panels may use cookies and similar technologies to keep you logged in, remember preferences, and measure usage. You can block cookies in your browser, but some features may stop working.

8. Data retention

We keep your information only as long as needed for the purposes above, including:

- Active accounts and ongoing subscriptions — while your account is open
- Order, payment, and tax records — as required under applicable Indian law
- Chat, support, and device logs — for a reasonable period for security and dispute resolution

After that, we delete or anonymise the data unless the law requires us to keep it longer.

9. Security

We use reasonable technical and organisational measures (access controls, encrypted connections, and restricted staff access) to protect your information. No internet transmission is completely secure. Please keep your OTP, password, and device secure and do not share them.

10. Your rights

Subject to applicable law (including the Digital Personal Data Protection Act, 2023), you may:

- Access the personal data we hold about you
- Correct inaccurate or incomplete data from the app profile or by contacting us
- Request deletion of your account and personal data, except where we must keep records for law, tax, or pending orders
- Withdraw consent for optional processing (for example marketing or location)
- Lodge a complaint with the Data Protection Board of India

To exercise these rights, email support@shreshtamilk.com from your registered email or phone number. We may need to verify your identity before acting.

11. Children’s privacy

Our services are intended for users aged 18 years and above. We do not knowingly collect personal data from children. If you believe a child has created an account, contact us and we will delete it.

12. Third-party links and SDKs

The apps and website may open third-party sites (maps, payment pages, app stores). Their privacy practices are their own. We also use third-party SDKs such as Firebase and payment SDKs. Please read those providers’ policies as well.

13. International transfers

Our primary operations and servers are intended for users in India. Some service providers (for example cloud, maps, or analytics) may process data on servers outside India. Where that happens, we take steps consistent with applicable law to protect your information.

14. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted in the app and on the website with a new “Last updated” date. Continued use of the service after the change means you accept the updated policy.

15. Grievance / contact

For privacy questions, data requests, or complaints:

Grievance Officer: Customer Support, Shreshta Milk
Email: support@shreshtamilk.com
Phone: +91 96408 40216
Address: Kalwakurthy, Nagarkurnool District, Telangana, PIN 509324, India
Website: https://www.shreshtamilk.com

We will try to respond within the time required by applicable law.

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Terms and Conditions

Last updated: 31 August 2026

These Terms and Conditions (“Terms”) govern your use of Shreshta Milk, operating under the brand Shrestha Daily Mart, including the website www.shreshtamilk.com and the Customer, Vendor, and Delivery Partner mobile applications (together, the “Platform”).

By creating an account, placing an order, subscribing to a package, listing products, or delivering orders, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Platform.

1. Who we are

Shreshta Milk (“we”, “us”, “our”) provides an online marketplace and home-delivery service for milk and daily grocery products in selected service zones in India. We connect customers with stores/vendors and delivery partners.

We may act as a marketplace. Products are prepared and sold by the respective store. Delivery may be done by us, the store, or an independent delivery partner.

Contact:
Email: support@shreshtamilk.com
Phone: +91 96408 40216
Address: Kalwakurthy, Nagarkurnool District, Telangana, PIN 509324, India

2. Eligibility

You must be 18 years or older and capable of entering a contract under Indian law. By using the Platform you confirm that the information you provide is true and that you will keep it updated.

Vendors and delivery partners must complete registration and any document checks we request before they can operate on the Platform.

3. Accounts

You are responsible for your mobile number, OTP, password, and all activity on your account. Do not share login details. Tell us immediately if you suspect unauthorised use.

We may suspend or close an account if we find false information, fraud, abuse, non-payment, or a breach of these Terms.

One person should not create multiple accounts to misuse offers, wallet credit, or referral rewards.

4. Service area and availability

Orders and subscriptions are available only in active delivery zones. Product stock, store timings, delivery slots, and prices can change.

We do not guarantee that every product, store, or slot will always be available. If an item is unavailable, we may cancel that item or the order and refund the applicable amount as per our refund process.

5. Orders

When you place an order, you offer to buy the listed products at the displayed price plus taxes, delivery charges, packaging, tips, and any other charges shown at checkout.

An order is confirmed only after we (or the store) accept it and, for prepaid orders, after payment is successful.

Please check the address, phone number, products, and quantity before placing the order. Wrong address or an unreachable phone may lead to a failed delivery, and charges may still apply.

Once an order is confirmed, changes may not be possible if the store has started preparing it.

6. Milk and grocery subscriptions

Vendors may offer subscription packages (for example daily milk delivery) for a set period, products, quantity, price, zone, and delivery time.

By subscribing you authorise us to generate delivery orders for the active days of that package, using the address and time you selected.

You must keep a valid delivery address and be available at the chosen time. If nobody is available to receive perishable items such as milk, the delivery may be marked as attempted/failed and that day’s quantity may not be redelivered.

Pause and resume: you may pause or resume a subscription as allowed in the app, subject to cut-off times. If you pause after the daily order for that day has already been generated or dispatched, that day’s delivery may still go out and may not be refunded.

A subscription may end, expire, or be cancelled if the package period ends, payment fails, the store stops the package, your address moves out of the zone, or we close the account for a Terms breach.

Subscription fees, unused days, and pause credits are handled as shown in the app at the time of subscribe/pause/cancel. Unless we say otherwise, unused days after you cancel are not automatically refunded.

7. Prices, offers, and wallet

Prices include or exclude tax as shown on the product and checkout screens. We or the store may change prices at any time. Confirmed orders are charged at the price shown at checkout, except for obvious pricing errors.

Coupons, cashback, loyalty points, and wallet credit have their own conditions (minimum order, store, module, validity). We may withdraw an offer if it is misused.

Wallet balance is not a bank deposit. It can be used only on the Platform as permitted. Refunds may be credited to the wallet instead of the original payment method, depending on admin settings and the payment gateway.

8. Payments

We may offer cash on delivery (where enabled), UPI, cards, net banking, wallets, and other gateways such as Razorpay.

Prepaid payments are processed by the payment provider. We do not store full card numbers, CVV, or UPI PIN.

If a payment is delayed, fails, or is reversed (including chargebacks), we may hold, cancel, or recover the order amount from wallet or future orders.

For subscriptions, you must complete payment as required before deliveries start or continue.

9. Delivery

Delivery time shown in the app is an estimate, not a guarantee. Delays can happen due to traffic, weather, store load, high demand, or events outside our control.

The delivery partner may call you and may ask for an order OTP. Hand over the OTP only to the assigned delivery partner after you receive the order.

Please check milk packets and other items at the door, where reasonably possible. Report missing, damaged, leaked, or wrong items through the app or support as soon as possible, preferably the same day, with a photo if asked.

Perishable products cannot always be returned after delivery. Claims are assessed case by case.

10. Cancellation

You may cancel an order only while cancellation is still allowed in the app (usually before the store accepts it or before it is out for delivery). Once preparing, packed, or dispatched, cancellation may be refused.

Stores and delivery partners may cancel for reasons such as store closed, stock out, unreachable customer, unsafe location, or suspected fraud.

Cancelled prepaid orders are refunded as per our Cancellation Policy and Refund Policy, minus any non-refundable charges if applicable.

Admin-defined cancellation reasons in the panel apply to customers, stores, and delivery partners.

11. Refunds

Refunds, if approved, may go to the original payment method or to your in-app wallet, as per Platform settings and gateway rules. Bank or UPI refunds can take a few working days.

Delivery fee, packaging, and tips may not be refunded if the order was already dispatched or delivered.

For subscriptions, refunds generally apply to payments that were not used for generated/delivered days, as decided by us after checking pause history and order records.

We may refuse a refund if we find misuse, false claims, or consumption of the product.

A detailed Refund Policy and Cancellation Policy may also be published in the app. If there is a conflict on refund/cancel timelines, those policies and the in-app status will guide the case.

12. Customer conduct

You agree not to:

- Use the Platform for any unlawful purpose
- Place fake orders or abuse cash on delivery
- Harass stores, delivery partners, or support staff
- Manipulate location, coupons, referrals, or wallet
- Copy, scrape, or reverse engineer the apps
- Post false reviews or offensive content

We may refuse service, cancel orders, and block accounts for such conduct.

13. Vendors / stores

Vendors must provide accurate store details, licences, product information, prices, stock, and FSSAI/food-safety compliance as required by law.

Vendors are responsible for quality, packing, hygiene, correct labelling, and fulfilling accepted orders and subscription packages.

Vendors must honour pauses and not generate or send delivery for paused days once the pause is effective.

Commission, subscription (store plan, if any), and payouts are as agreed in the vendor panel. We may deduct commission, charges, penalties, and refunds from vendor receivables.

We may delist a store for quality issues, repeated cancellations, or legal non-compliance.

14. Delivery partners

Delivery partners must be legally eligible to work, hold required IDs and vehicle documents, and follow traffic and safety laws.

While an order is assigned, location may be shared with the customer and dispatch for tracking.

Delivery partners must handle milk and grocery items with care, attempt delivery at the given address, and not demand extra money beyond the amount shown in the app.

Earnings, incentives, and cash collection must be settled as per the delivery app and admin disbursement process.

15. Reviews, content, and communication

You grant us a licence to use content you submit (reviews, photos, chat) to operate and improve the Platform.

We may send transactional SMS, WhatsApp, email, and push notifications for OTP, orders, and subscriptions. Marketing messages will follow applicable consent rules. You can opt out of promotions where the app allows it.

16. Intellectual property

The Shreshta Milk / Shrestha Daily Mart name, logo, apps, website design, and content belong to us or our licensors. You may not copy or use them without written permission.

Product images and descriptions may belong to the respective store.

17. Third-party services

Maps, payments, SMS, and notifications are provided by third parties. Their terms also apply. We are not responsible for outages or errors on those services beyond reasonable efforts to restore the Platform.

18. Disclaimers

The Platform is provided on an “as is” and “as available” basis. We do not warrant uninterrupted or error-free service.

Milk and food products are perishable. Quality after delivery also depends on storage at your end. We are not liable for spoilage caused by delay in taking delivery, wrong refrigerator storage, or a missed doorstep.

We are not liable for indirect, incidental, or consequential losses, including lost profits, to the maximum extent permitted by law.

19. Limitation of liability

To the maximum extent permitted by Indian law, our total liability for a claim related to an order is limited to the amount you paid for that order (or, for a subscription dispute, the unused prepaid amount for undelivered days of that package).

Nothing in these Terms limits liability that cannot be limited by law, including liability for proven fraud or personal injury caused by our gross negligence.

20. Indemnity

You agree to indemnify and hold us harmless from claims, losses, and expenses (including legal fees) arising from your breach of these Terms, your misuse of the Platform, or your violation of any law or third-party rights.

21. Changes

We may update these Terms, prices, zones, features, and policies. The updated Terms will be posted on the website and in the app with a new date. Continued use means you accept the changes.

22. Termination

You may stop using the Platform and request account deletion, subject to completion of open orders, pending payments, and records we must keep by law.

We may suspend or terminate access immediately for breach, fraud, legal requirement, or if we discontinue the service in your area.

23. Governing law and disputes

These Terms are governed by the laws of India. Courts at Nagarkurnool, Telangana shall have exclusive jurisdiction, subject to any rights you have under applicable consumer protection law.

Please contact support first. We will try to resolve complaints in good faith.

24. Grievance contact