Privacy Policy

Last updated: 31 August 2026

This Privacy Policy explains how Shreshta Milk (“we”, “us”, “our”), operating the brand Shrestha Daily Mart through the website www.shreshtamilk.com and our Customer, Vendor, and Delivery Partner mobile applications, collects, uses, stores, shares, and protects your personal information.

By creating an account, placing an order, subscribing to a milk/grocery package, or using our website or apps, you agree to this Privacy Policy. If you do not agree, please do not use our services.

1. Who we are

We operate an online marketplace and home-delivery service for milk and daily grocery products. Customers can place one-time orders or subscribe to recurring delivery packages. Vendors list products, and delivery partners deliver orders to the customer’s address.

Contact for privacy requests:
Email: [YOUR SUPPORT EMAIL]
Phone: [YOUR SUPPORT PHONE]
Registered address: [YOUR FULL BUSINESS ADDRESS, CITY, STATE, PIN]

2. Information we collect

We collect information that you give us, information generated when you use the service, and information from third parties (for example payment gateways and maps).

2.1 Account and profile
- Name, mobile number, email address
- Password or OTP-based login details
- Profile photo (if you upload one)
- Date of birth and gender (if provided)
- For vendors: store name, owner details, business documents, bank/UPI payout details
- For delivery partners: identity details, vehicle information, and payout details

2.2 Delivery and location
- Delivery addresses, house/flat details, landmark, and contact person
- GPS location (with your permission) to detect your zone, set a delivery pin, and show nearby stores
- For delivery partners: live location while an order is assigned, so customers and dispatch can track the delivery

2.3 Orders, subscriptions, and payments
- Order history, cart items, quantities, and special instructions
- Milk/grocery subscription packages, delivery time slot, pause/resume history, and related orders
- Wallet balance, wallet top-ups, loyalty points, coupons, and cashback
- Payment status and transaction references from payment gateways. We do not store your full card number, CVV, or UPI PIN. Those are handled by the payment provider (for example Razorpay or other enabled gateways)

2.4 Communications
- In-app chat between customers, vendors, delivery partners, and support
- Call or SMS records related to order OTP, login OTP, and delivery
- Emails, push notifications, and support tickets

2.5 Device and usage
- Device type, OS, app version, language, and unique device identifiers
- IP address, approximate network location, and log data
- Firebase Cloud Messaging (FCM) token for push notifications
- Crash reports and basic analytics to keep the apps stable

3. How we use your information

- Create and manage your account
- Take, process, and deliver orders, including daily subscription orders
- Show stores, products, and offers available in your delivery zone
- Process payments, refunds, wallet credits, and vendor/delivery payouts
- Pause, resume, or expire subscriptions as requested
- Send order updates, OTP, invoices, and service notifications
- Provide customer support and resolve disputes
- Prevent fraud, abuse, and unauthorised access
- Improve products, delivery slots, and app performance
- Comply with tax, accounting, and legal obligations
- Send promotional offers only where permitted, and you can opt out of marketing messages

4. Location data

The Customer app may request location permission to identify your service zone, suggest an address, and calculate delivery. You can still type an address manually. Refusing location may limit zone-based stores and delivery.

The Delivery Partner app uses location while an order is active so that the customer can see delivery progress. Location is not used for marketing.

5. Subscriptions

If you subscribe to a package, we store the package, delivery address, preferred time, payment status, pause/resume dates, and generated daily orders. This is required to deliver on the correct days and to stop delivery when you pause or cancel.

6. Who we share information with

We do not sell your personal data. We share it only as needed to run the service:

- Vendors / stores: name, phone, address, and order items so they can prepare and fulfil your order
- Delivery partners: name, phone, delivery address, and order details needed for delivery
- Payment gateways: amount, order reference, and the minimum details required to complete payment
- Maps and SMS / push providers: Google Maps for address and routing; Firebase for notifications; SMS providers for OTP
- Cloud / hosting: servers that host the website, admin panel, and databases
- Legal authorities: when required by law, court order, or to protect users, partners, or our rights

7. Cookies and similar technologies

Our website and admin/vendor panels may use cookies and similar technologies to keep you logged in, remember preferences, and measure usage. You can block cookies in your browser, but some features may stop working.

8. Data retention

We keep your information only as long as needed for the purposes above, including:

- Active accounts and ongoing subscriptions — while your account is open
- Order, payment, and tax records — as required under applicable Indian law
- Chat, support, and device logs — for a reasonable period for security and dispute resolution

After that, we delete or anonymise the data unless the law requires us to keep it longer.

9. Security

We use reasonable technical and organisational measures (access controls, encrypted connections, and restricted staff access) to protect your information. No internet transmission is completely secure. Please keep your OTP, password, and device secure and do not share them.

10. Your rights

Subject to applicable law (including the Digital Personal Data Protection Act, 2023), you may:

- Access the personal data we hold about you
- Correct inaccurate or incomplete data from the app profile or by contacting us
- Request deletion of your account and personal data, except where we must keep records for law, tax, or pending orders
- Withdraw consent for optional processing (for example marketing or location)
- Lodge a complaint with the Data Protection Board of India

To exercise these rights, email [YOUR SUPPORT EMAIL] from your registered email or phone number. We may need to verify your identity before acting.

11. Children’s privacy

Our services are intended for users aged 18 years and above. We do not knowingly collect personal data from children. If you believe a child has created an account, contact us and we will delete it.

12. Third-party links and SDKs

The apps and website may open third-party sites (maps, payment pages, app stores). Their privacy practices are their own. We also use third-party SDKs such as Firebase and payment SDKs. Please read those providers’ policies as well.

13. International transfers

Our primary operations and servers are intended for users in India. Some service providers (for example cloud, maps, or analytics) may process data on servers outside India. Where that happens, we take steps consistent with applicable law to protect your information.

14. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted in the app and on the website with a new “Last updated” date. Continued use of the service after the change means you accept the updated policy.

15. Grievance / contact

For privacy questions, data requests, or complaints:

Email: support@shreshtamilk.com

Phone: +919640840216

Address: Kalwakurthy, Telangana NagarKurrnool, Pincode 509324

Website: https://www.shreshtamilk.com

We will try to respond within the time required by applicable law.